After sales
Comprehensive support, beyond delivery
At Globus, our after-sales service is designed to provide ongoing support that goes far beyond installation. We offer qualified technical assistance, complete project management, and a full suite of services aimed at optimizing system performance.
A key part of our offering is the ability to perform cutting tests at our state-of-the-art Test Center. Customers can send us their wood samples, which are processed using adjustable machine settings to identify the ideal parameters for achieving their desired results. The processed material is then analyzed in our in-house laboratory, where it undergoes screening, drying, and further evaluation.
Following the tests, we provide a detailed technical report that offers valuable insights to help customers optimize their production processes and ensure maximum efficiency and product quality.
Technical assistance
At Globus, we understand that minimizing downtime in the plants is crucial for the clients. Our Service Helpline provides fast, reliable, and expert assistance whenever you need it.
Project management
To ensure maximum performance and durability of your machinery, Globus provides a comprehensive range of original spare and wear parts designed for perfect compatibility and long-lasting efficiency.
Test Center
We offer our customers the opportunity to test their wood materials in our state-of-the-art Test Center, ensuring the best grinding solutions tailored to their needs.
In-house laboratory
Our in-house laboratory plays a key role in product development and customer-specific testing. Equipped with advanced screening, drying, and analysis tools, it allows us to evaluate processed wood samples and optimize machine performance based on real data.
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